Mediation, which is succinctly defined as facilitated negotiation, is a nonbinding process. The parties mutually select from our roster of distinguished neutrals a professional mediator to facilitate the resolution process.
Arbitration is a binding process and differs from mediation in that the parties have agreed to be bound by the decision of the neutral. In essence, the arbitrator serves as both the judge and jury in the case.
The Dispute Resolution Institute (DRI) was founded in 1994 to provide parties with the opportunity to resolve their disputes in a timely, private, and cost-effective manner in a user-friendly forum. Unlike the court system, each case submitted to DRI is given the priority and individualized attention it deserves. Private dispute resolution provides participants with a high degree of control over resolution of their dispute, which leads to a greater rate of success and a higher level of overall satisfaction.